Privacy Policy

Our commitment & legal basis

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also consider requirements under the EU/UK GDPR and the California Consumer Privacy Act (CCPA).

Information we collect

• Contact details — name, email address, phone number, and postal address (e.g., when you make an enquiry, book an inspection, request an appraisal, or subscribe to alerts).
• Property preferences & transaction data — suburb/area preferences, price range, property features, inspection feedback, offer details, tenancy application details.
• Identity & eligibility — copies of ID or verification details as required for tenancy applications, anti-money laundering or other legal checks (where applicable).
• Website & device data — IP address, browser type, pages viewed, time on page, cookies, pixels, and similar technologies.
• Communications — messages you send to us (email, forms, phone notes), and your marketing preferences.

We collect information directly from you, from your use of the Website, and from third parties where permitted (e.g., referees, publicly available sources, property portals, credit/tenant screening providers, and service providers involved in property transactions).

How we use your information

• Respond to enquiries, arrange inspections, provide property appraisals, and manage sales and leasing activities.
• Verify identity and assess tenancy or applicant suitability where required by law or as part of our legitimate business interests.
• Send property alerts, market updates, and promotional communications if you opt in (you can opt out anytime).
• Operate, secure, and improve our Website, services, and user experience (including analytics and troubleshooting).
• Comply with legal obligations, resolve disputes, and enforce agreements.

We rely on consent (e.g., for marketing emails), performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., to run and grow our business) as applicable legal bases.

Sharing & disclosure

We may disclose personal information to:

• Vendors, landlords, buyers, tenants, and their representatives as needed for property transactions.
• Service providers (IT hosting, CRM, email/SMS delivery, analytics, marketing platforms, tenant/credit screening, photographers, trades, conveyancers, settlement agents).
• Regulators and law enforcement when required by law or to protect rights, property, and safety.
• Successors in the event of a merger, acquisition, or business reorganisation.

We require third-party providers to handle your information in accordance with applicable privacy laws and only for authorised purposes.

International transfers

Your information may be stored or accessed outside Australia (for example where our service providers use overseas infrastructure). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place (such as contractual clauses) and that the transfer complies with the APPs and, where relevant, GDPR requirements.

Data retention

We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal and regulatory obligations (including real-estate and financial record-keeping), to resolve disputes, and to enforce our agreements. When no longer required, we take reasonable steps to de-identify or securely destroy the information.

Cookies & analytics

We use cookies and similar technologies to remember preferences, measure Website performance, and improve content. You can control cookies through your browser settings; blocking some cookies may affect site functionality.

Analytics & advertising

We may use analytics services (e.g., Google Analytics) and advertising technologies (e.g., remarketing pixels) to understand usage and show relevant ads. These services may set their own cookies and collect pseudonymous identifiers. You can opt out of Google Analytics via the browser add-on and control interest-based advertising via YourAdChoices and platform settings (Google, Facebook, etc.).

Marketing communications

With your consent, we may send you property alerts, newsletters, or promotions. You can opt out at any time by using the unsubscribe link in emails or by contacting us directly (see Contact us).

Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Australia (APPs)

You may request access to, or correction of, your personal information that we hold, subject to exceptions under the Privacy Act. We will respond within a reasonable time and may require verification of identity.

EU/UK residents (GDPR)

Where GDPR applies, you may have rights to access, rectify, erase, restrict or object to processing, and data portability. You may also withdraw consent at any time where processing is based on consent, without affecting prior processing.

California residents (CCPA/CPRA)

Where the CCPA applies, you may have rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, and to non-discrimination for exercising your rights.

Children

Our services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Third-party links

Our Website may link to third-party sites or services we do not own or control. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

Contact us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact:

We aim to respond to privacy enquiries within 30 days.

Escalation (Australia)

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au/privacy/privacy-complaints.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last revised. Your continued use of the Website after an update constitutes acceptance of the revised policy.